Provider Agreement

Overview

This Provider Agreement (“Agreement”) is a binding agreement between you (“Provider”) and PawSafe (“we,” “us,” or “our”). It governs your participation as a listed provider on the PawSafe directory platform.

By submitting a provider application or claiming a listing on PawSafe, you confirm that you have read, understood, and agree to the terms of this Agreement, as well as PawSafe’s Terms of Service and Privacy Policy.

Your Relationship with PawSafe

You are an independent provider, not an employee, agent, contractor, or partner of PawSafe. Nothing in this Agreement creates any employment, agency, franchise, joint venture, or partnership relationship between you and PawSafe.

PawSafe does not control how you perform your services, what prices you charge, what hours you work, or how you interact with clients. You are fully responsible for your own business operations.

Eligibility to List

To be listed on PawSafe, you must:

• Be at least 18 years of age
• Be legally permitted to provide pet care services in your jurisdiction
• Provide accurate and truthful information in your application and listing
• Hold any licences, permits, or certifications required by your local or state laws to operate a pet care business
• Not have been convicted of animal cruelty, abuse, or neglect

PawSafe reserves the right to decline any application or remove any listing at our sole discretion.

Your Responsibilities as a Provider

By listing on PawSafe, you agree to:

Accuracy of information

• Ensure all information in your profile is accurate, current, and not misleading
• Promptly update your listing if your contact details, services, pricing, or availability change
• Not misrepresent your qualifications, experience, insurance status, or background check results

Professional conduct

• Respond to enquiries forwarded by PawSafe in a timely and professional manner
• Treat all pet owners and their animals with respect and care
• Comply with all applicable local, state, and federal laws in the provision of your services
• Not engage in discriminatory, abusive, or fraudulent behaviour toward any pet owner

Pet safety

• Take all reasonable precautions to ensure the safety and wellbeing of any animal in your care
• Immediately notify a pet owner if their animal becomes ill, injured, or distressed while in your care
• Seek appropriate veterinary care without delay if an animal in your care requires it

Insurance and liability

• Maintain any insurance coverage that is required by your jurisdiction or that is reasonably appropriate for your level of service
• Acknowledge that PawSafe does not provide insurance coverage for your services
• Indemnify and hold harmless PawSafe from any claims, losses, or damages arising from the pet care services you provide

Your Listing Content

By submitting a listing or profile content to PawSafe, you grant PawSafe a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute your listing information (including photos, bio, service descriptions, and pricing) on the PawSafe platform and in related marketing materials.

You retain ownership of any original content you submit. You represent and warrant that you own or have the right to use all content you submit to PawSafe, and that such content does not infringe any third-party rights.

PawSafe reserves the right to edit, reformat, or decline any submitted content for quality, accuracy, or platform standards compliance.

Listing Tiers & Fees

PawSafe offers the following listing tiers:

• Free: Basic listing at no cost. Includes profile display, contact form routing, and standard sort position on archive pages.
• Pro ($19/month): Includes photo gallery, full bio display, services and pricing table, Verified Provider badge, and sort position boost above Free listings.
• Featured ($39/month): Includes everything in Pro, plus a Top Rated badge and priority placement in the top positions on city and state archive pages. Limited to a maximum of 3 featured providers per city.

Listing fees are non-refundable except where required by applicable law. Downgrading your tier takes effect at the end of your current billing period. Cancellation removes paid features at the end of the current period; your Free listing remains active.

Leads & Enquiries

PawSafe will forward pet owner enquiries submitted through your profile’s contact form to the email address registered on your account. PawSafe does not guarantee any minimum number of enquiries, leads, or bookings.

PawSafe is not responsible for the quality, suitability, or outcome of any enquiry forwarded to you. You are solely responsible for managing your response to enquiries and for any arrangements made with pet owners as a result.

Listing Suspension & Removal

PawSafe reserves the right to suspend, deactivate, or permanently remove your listing at any time, with or without notice, for any reason including but not limited to:

• Violation of this Agreement or PawSafe’s Terms of Service
• Receipt of credible complaints from pet owners regarding your conduct or the welfare of animals in your care
• Discovery that information in your listing is false or misleading
• Non-payment of applicable listing fees
• Any conduct that PawSafe determines, in its sole discretion, to be harmful to pet owners, animals, or the PawSafe platform

If your listing is removed for cause, no refund of listing fees will be issued.

Disputes Between Providers and Pet Owners

PawSafe does not mediate disputes between providers and pet owners. Any dispute arising from a pet care arrangement made through PawSafe is solely between you and the pet owner. PawSafe is not a party to such disputes and has no obligation to intervene.

PawSafe may, at its discretion, remove a listing in response to a substantiated complaint from a pet owner, but this does not constitute mediation or legal action by PawSafe.

Changes to This Agreement

PawSafe reserves the right to update this Agreement at any time. We will notify active providers of material changes via the email address registered on their account at least 14 days before the changes take effect. Continued use of your listing after changes take effect constitutes your acceptance of the revised Agreement.

Questions